Customer
Online Rehit
Exclusively for NPS customers.
If you are not already an NPS customer, perhaps you should be.
Use this form to send your system a rehit. If you are not familiar
with this form, please read the instructions below. Please
note, this service is unavailable from 10:00pm Sunday to
8:00am Monday due to scheduled system maintenance.
We are committed to protecting your privacy. We will not sell, share
or otherwise divulge your email address to any other party for any
reason. We may email you with notices of recent C-Band news, industry
developments, and special promotions. You may opt out of this service
at any time by clicking "remove my name" at the bottom of
any NPS email. If you choose to opt out, even if you continue to enter
your email address here for additional rehits, you will NOT be re-subscribed
to the NPS email news list.
VideoCipher rehit instructions:
1) Tune your receiver to a VideoCipher
scrambled channel, such as TNT (G5-17) then on your remote control
press SETUP - 0 - 0 (OPTIONS - 9 - 0 - 0 on a 4DTV receiver) to bring
up the diagnostic screen. You do NOT have to be a subscriber to the
Videocipher channel you decide to use for a rehit.
2) Enter your VideoCipher Unit ID in
the form above and click the Rehit My System button.
3) Watch the first four digits of line
7 on the diagnostic screen to update. When any of the FIRST 4 digits
of line 7 update, you have received your rehit! Clear the screen by
pressing EXIT or VIEW.
If your system does not receive the rehit please have a look at our
Help Page.
DigiCipher (4DTV) rehit instructions:
1) Obtain your VideoCipher Unit ID
(OPTIONS - 9 - 1 - 1) or your DigiCipher unit ID (option 6, 5).
2) Tune to one of these digital channels: G1-03, G1-13, G1-150, GO-05, C3-101.
3) Enter the VideoCipher or DigiCipher number in the NPS form.
4) Verify that your DC light is lit up green on the front of your 4DTV receiver indicating you have a digital lock on that channel. If it is not lit, either change to another channel in the list above or tune your dish position or skew settings to get a green DC light on that channel. This light must be lit for you to be able to receive a rehit.
5) Make sure you have entered your VIDEOCIPHER
or DIGICIPHER Unit ID above then click the Rehit My System button.
Watch the trip counter near the bottom of the screen. When the trip
counter updates you have received your rehit for digital services!
Clear the screen by hitting View.
NOTES: Please read!
This rehit system will rehit only current digital or analog programming
that you have ordered from us for your unit. We cannot rehit active
services you may have with other programming packagers.
Rehit results are not guaranteed to solve the problem! Rehits are
sent out usually within 2 minutes or less HOWEVER, sometimes the authorization
system at Motorola runs behind and rehits can take up to 20 minutes
or longer during those times.
Your VideoCipher signal quality must be greater than 65 (or 6.5 on
older VideoCipher boards). Do setup 1-1 on any analog subscription channel (1-24).
Your DigiCipher signal quality must be greater than 40 (OPTIONS -
6 - 4 - 4 - ENTER on a digital channel) to descramble digital channels.
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